I have worked in a law office for over three years. During this time, I’ve learned a few lessons that anyone using a professional service should hold dear.
In order to achieve the most from a professional such as a lawyer, doctor, accountant or dentist, there are three fundamental rules to remember:
1. Be realistic about your expectations. A lawyer cannot change the law to create a desirable outcome, especially in criminal cases. Remember: a successful case is not fairly measured by your happiness with the outcome. We are not legislators. Rather, a fairer litmus is the strength of the evidence, the laws, and what happens in similar cases.
2. Always be polite while in a professional’s office. It is understandable to get caught-up in your case. Dealing with the government can be scary, confusing and intimidating. Don’t take out your frustration on the people around you, especially those there to help! If you have a fee dispute, voice your concerns calmly – you will get a lot further than becoming agitated and aggressive. As you can see, my office is a serene atmosphere – I prefer to keep it that way.
3. Envision yourself in the position of the lawyer or doctor. Their job may not be physically exhausting, but it most certainly is mentally tiresome. Moreover, these professionals are bound by strict ethical codes. As professionally licensed individuals that spend thousands of dollars on education, the last thing they want to do is commit an ethical violation that could jeopardize what they’ve worked towards. Chances are, they will try their very best to treat you fairly and honestly.
If you keep these tips in mind, I firmly believe your experience with a professional will be precisely that: professional.